Goodbye Amplehosting, Hello Afrihost Blogging | My Life 11 JUL 2013

afrihost logoRight. So it’s probably been a month and a bit now, but so far so good. My craiglotter.co.za blog has been running nice and smoothly, powered by its new hosting company, namely the almost always awesome Afrihost.

Back in 2008 Ryan and I picked up on AmpleHosting to provide the hosting for our online venture, and while Ryan has long since left the picture, I had continued up until recently using them for their well-priced and quite flexible hosting packages. They played host the the multitude of sites I built on their service, sites including the likes of codeunit.co.za, houseofc.co.za, cookiesandcakes.co.za, and funakoshikarate.co.za, to name but a few.

Of course, having tired of spending unnecessary time online, I pulled back my online footprint over the last couple of years, in the end leaving only my personal craiglotter.co.za blog and Chantelle’s cookiesandcakes.co.za sites running on the old Amplehosting package.

Not that they were perfect during all those years mind you. They switched servers a number of times without informing us, leaving us to find out about the downtime on our own accord, and more than once they would suspend the account and again wait for us to discover the downtime and contact them instead of the other way around.

As craiglotter.co.za traffic numbers grew (and we’re not talking big – only between 2,000 and 3,000 visits a day), Amplehosting eventually persuaded me to upgrade to a better package, which I did, absorbing the higher monthly cost as part of my hobby. However, it wasn’t long before the trouble began. Time and again I would find my account disabled, and time and again they couldn’t provide me with any information other than saying that my site was overloading the server. This was particularly annoying because the site is nothing more than a WordPress installation, with no other services or crons or anything like that running in the background.

Most annoying of all though was the fact that they continued to disable my account without contacting me about it, and with my advertising links starting to bug me about server uptime, Amplehosting’s lack of immediate support, or more importantly, friendly, helpful and knowledgeable support, eventually drove me to cut ties with them and move craiglotter.co.za over to Afrihost, the ISP which has now been serving me well for the last couple of years, and most importantly, a company who in particular continues to impress me everyday with their always over the top customer service.

So yeah, no more money for Amplehosting then.

Sure, they have well priced packages, a good billing system and a generally friendly 1st level of support – but if you’re running something with a little more traffic than your aunt’s local baking site, I wouldn’t bother.

Customer service. It’s really important to get it right.

About Craig Lotter

Software developer, husband and dad to two little girls. Writer behind An Exploring South African. I don't have time for myself any more.

  • Don Corleone

    It’s funny. I sent a query to Afrihost the other day and the lady who responded pointed me back to links I had cited in my query. I don’t know if she thought I couldn’t read but I found that not so friendly customer service.

    • Yeah, a lot has changed since I first wrote this. They’ve gotten bigger and as such I can’t say I’m enjoying interacting with them quite as much. I’ve started having quite a lot of hassles with their webhosting as well, so it may very well be time to start looking for a new home again.