Tag Archives: bill

PathCare Complaint Resolved My Life 24 MAY 2011

A little while ago I posted about an issue we had with PathCare revolving around a stale claim from Jessica’s NICU jaunt which the medical aid had eventually turned down, forcing them to instead turn to us and try and squeeze the money directly from yours truly.

Well I am happy to now report that after my e-mail to the accounts department and report placed on the infamous hellopeter.com consumer service website, prompt action from the PathCare customer relations department saw to it that I was immediately notified, kept in the loop and at the end of the day, was allowed to sigh a big breath of relief with Discovery deciding to honour the claim after all, leaving us with only the happy job of taking that nasty PathCare final notice letter and shredding it for good!

So thank you for that PathCare and Discovery, most definitely much appreciated.

(That said, I can’t rest just yet. Now I’ve caught wind of an unpaid stale claim from some JC Hunter group to the tune of R6,000 – meaning that pretty shortly it will once again be time to whip out the typewriter and call on our good friend hellopeter.com…)

Telkom Ouchie General Nonsense | My Life 27 MAY 2008

TelkomI got a horrible fright when Chantelle grinned to me and said “I’m so glad that I am not Mr C. G. Lotter right now” last night.

“What? Why do you say that?” I pleasantly enquired, only to be taken aback when she handed me a thick envelope bearing my full name in glorious print. Yup, our first ever Telkom bill had arrived. Gingerly I reached inside, gripped the white pages within, and slowly pulled out, almost falling over when my eyes scanned the amount that I owe.

R750!

What? Surely that can’t be right?

Ouch! I know my package should only amount to maybe R400, but certainly not R750! Bemused and befuddled, I vehemently swore that today I would go straight to the Telkom Direct store to directly enquire as to this seemingly high amount that they are asking from me.

But of course, I being me never got around to it, so I decided to phone the conveniently listed Billing helpline instead. Actually, I got a really helpful lady on the other end and she patiently assisted me in increasing my debit limit and explained in a nice tone that in fact, a person pays for their telephone account upfront! Upfront?

Oh. Okay.

So of course this means that I’m paying for June and the arrears on May when everything got installed, which then all adds up to this rather high total I see in front of me.

*sigh*

So now it all makes sense to me, but still… it kind of feels like a lot of money to pay all in one go. :(