Tag Archives: internet connection

A Break in My Internet My Life 13 FEB 2015

This week has been a little frustrating in terms of working from home (and putting up blog posts on time) – thanks to a fault on Telkom’s side, my home ADSL suddenly wasn’t working any more (my modem was reporting a DSL connection failure, or rather, no DSL connection at all), starting Monday evening and finally being resolved late morning Thursday!

Sigh.

south-africa-telkom-new-logo-and-branding

This isn’t a particularly great thing if you have fashioned a little work office in your braai room like I have, and because I haven’t really planned for this contingency, other than my Vodacom mobile data on my phone contract, I didn’t exactly have a backup Internet connection to fall back on.

(Luckily Wednesday I needed to be in office for my weekly meeting – hello Frogfoot fibre network in the Westlake Business Park. So, so fast…)

Of course, being a software developer means that I can do the majority of my development work offline anyway, so it’s not like my work world paused or anything like that for the duration of this week –  though I have to say it was rather nice to not be able to respond for a bit to all the support queries and calls for changes that come into my inbox on a daily basis. (I’m currently the only development resource in the company. In other words, I have to do pretty much everything.)

Calls to Telkom’s call centre for support didn’t get me anywhere (due to the loadshedding there are a lot of confused old people and broken modems flooding into the support system at the moment), so in the end I grabbed the Telkom Android app off the Google Play platform and used that to log a fault.

A day and a half later, I got a phone call to get more details about the issue, and the next day I got a phone call from a technician asking me if everything was working now. I glanced over at the modem, and true as Bob, both the DSL and Internet lights on my old Mega 105WR router were now happily flashing along.

Problem solved.

(Though if this was a simple line re-synch or whatever they did remotely, it bothers me a little that they haven’t automated this process yet. Surely it can’t be hard to get people to log a fault in a particular way, those instances then being picked up by a monitoring system and automatically sorted out? Or at least, if it is already an automated system, then why does it take so long? Or am I just being silly at this point?)

Anyway, although not fast, the service was good, so I have to commend Telkom on that.

But just to be safe, I’ve gone and ordered a mobile data monthly package from Afrihost, to use with the existing modem I have from them.

Thanks to the whole RICA process, it should finally be arriving on Tuesday. A little too late to be of actual use, but at least now I’ll be ready for next time! :)

Related Link: https://play.google.com/store/apps/details?id=za.co.telkom.android.residential&hl=en

IPCop: Troubleshoot No Internet when All other Network Activity Works CodeUnit 11 FEB 2011

What’s the best way to try and troubleshoot the scenario when we have network connections to everything else but the Internet (i.e. external mail, MySQL, and FTP) works, on our IPCop run network? (And note in this case the IPCop run network usually runs perfectly fine, meaning we not delving into a setup that never worked before.)

Well, because you have all your other external networking protocols in operation, the first thing to verify is that your ADSL connection on the IPCop landing page does indeed show that you are connected (which it should be because you have access to everything else).

This then points to the proxy server giving issues and 90% of the time the solution is pretty simple:

Simply navigate to Services -> Advanced Proxy, scroll all the way to the bottom and hit the Clear Cache button to the right.

Working? Nifty.

Figure out Your Upload and Download Internet Connection Speed CodeUnit 18 FEB 2010

How to figure out just how fast your current Internet connection really is. Well a great way of determining this is by making use of the fantastic online web service speedtest.net, brought to us by Ookla, which aims to measure three important keys which determine the overall quality and performance of your Internet connection.

The first measurement speedtest.net takes a look at is your physical download speed, measuring just how fast data is sent from the Internet to your computer. Next comes upload speed which is simply the measurement of the speed at which data is sent from your computer up to the Internet. Lastly, ping or latency if you will, tells us how long in milliseconds it takes for a small piece of data to be sent from your computer to the Internet and back.

Launching the test from the website is as easy as clicking on the big Begin Test button and pretty soon the slick flash-driven interface will be running its tests against a selectable host server, reporting back in realtime and at the end of the short run, present to you a downloadable results image with your measurements across the three key areas.

Speedtest.net also maintains a nice history feature for your particular IP address as well as an interesting world map that compares the results across the globe.

Needless to say, Africa doesn’t perform particularly well on this one! :/

Related Link: http://www.speedtest.net/