Tag Archives: mobile data

Afrihost: More Mobile Data, Same Price Tech News 29 MAR 2015

For some reason, ever since the MTN takeover of Afrihost back in June 2014, it seems to have become kind of been cool to moan about Afrihost’s services and customer service – none of which makes sense to me because I’ve been using them for a good five years now and I have absolutely nothing to complain about at all! In fact, I’ve pretty much thrown all my Internet eggs in their basket because of their fantastic systems, support tools and customer service – ADSL, web hosting, mobile data… they all just work!

afrihost-mobile-data

Anyway, if you have a mobile data contract with them then you would have been pleasantly surprised to recently receive an e-mail from them during March 2015, announcing that their Double Data promotion was in essence back – but this time for their mobile data offering (it is already in place on their standard capped ADSL packages).

All existing clients get 100% more data than what they currently receive for their spend, so for example, a client with a 250MB package for R29 per month will now receive 500MB per month for the same amount (which affects me, seeing as I hang on to the 250MB mobile data as a backup to switch over to when my ADSL line falls over – relatively often thanks to all the loadshedding). Clients on higher packages will also receive more data, for example, clients receiving 2GB per month will now receive a total of 3GB per month.

So in other words, pretty handy, quite appreciated, and definitely a move to try and win back some customer sentiment and perhaps drive more people to take up their Afrihost Plus+ membership (which I don’t really see the point of just by the way).

Thanks Afrihost. I continue to be coloured impressed with your service and products!

Related Link: https://www.afrihost.com/mailshots/2015_mobile_data_signup_more_data/

A Break in My Internet My Life 13 FEB 2015

This week has been a little frustrating in terms of working from home (and putting up blog posts on time) – thanks to a fault on Telkom’s side, my home ADSL suddenly wasn’t working any more (my modem was reporting a DSL connection failure, or rather, no DSL connection at all), starting Monday evening and finally being resolved late morning Thursday!

Sigh.

south-africa-telkom-new-logo-and-branding

This isn’t a particularly great thing if you have fashioned a little work office in your braai room like I have, and because I haven’t really planned for this contingency, other than my Vodacom mobile data on my phone contract, I didn’t exactly have a backup Internet connection to fall back on.

(Luckily Wednesday I needed to be in office for my weekly meeting – hello Frogfoot fibre network in the Westlake Business Park. So, so fast…)

Of course, being a software developer means that I can do the majority of my development work offline anyway, so it’s not like my work world paused or anything like that for the duration of this week –  though I have to say it was rather nice to not be able to respond for a bit to all the support queries and calls for changes that come into my inbox on a daily basis. (I’m currently the only development resource in the company. In other words, I have to do pretty much everything.)

Calls to Telkom’s call centre for support didn’t get me anywhere (due to the loadshedding there are a lot of confused old people and broken modems flooding into the support system at the moment), so in the end I grabbed the Telkom Android app off the Google Play platform and used that to log a fault.

A day and a half later, I got a phone call to get more details about the issue, and the next day I got a phone call from a technician asking me if everything was working now. I glanced over at the modem, and true as Bob, both the DSL and Internet lights on my old Mega 105WR router were now happily flashing along.

Problem solved.

(Though if this was a simple line re-synch or whatever they did remotely, it bothers me a little that they haven’t automated this process yet. Surely it can’t be hard to get people to log a fault in a particular way, those instances then being picked up by a monitoring system and automatically sorted out? Or at least, if it is already an automated system, then why does it take so long? Or am I just being silly at this point?)

Anyway, although not fast, the service was good, so I have to commend Telkom on that.

But just to be safe, I’ve gone and ordered a mobile data monthly package from Afrihost, to use with the existing modem I have from them.

Thanks to the whole RICA process, it should finally be arriving on Tuesday. A little too late to be of actual use, but at least now I’ll be ready for next time! :)

Related Link: https://play.google.com/store/apps/details?id=za.co.telkom.android.residential&hl=en

Awesome Win: Me and Afrihost Mobile Data Hardware | My Life 11 SEP 2013

So I was a pretty lucky boy recently – entered a Twitter competition and won a prize: A free Afrihost-branded Huawei MiFi device with a 5 GB of mobile data thrown in for a couple of months as well!

If you’re an Afrihost fan like I am, then undoubtedly you will by now know all about their leap into the world of mobile data – basically they’ve extended their already significant use of MTN infrastructure by now offering Afrihost-branded SIM cards for mobile data use, jumping into the mobile connectivity pie with some very attractively priced packages and devices – for those of us looking for decent Internet connectivity anytime and anywhere.

Anyway, after a short wait after first hearing the news, I received a call from one of the Milkrun courier drivers informing that they were on their way – so I got together the requisite RICA documents (basically a copy of your ID book and latest proof of address) and awaited their arrival.

After handing over my documents for verification and receiving in return my cardboard clad package, I walked back inside, plonked down on the couch and unboxed my very welcome prize, yielding the following contents:

afrihost mobile data mifi huawei 3g modem device

I have to say, getting it up and running is ridiculously simple. Snap the provided SIM card and the battery into the device, close it up and hit the power button – that’s it, nothing else to do. Enable WiFi on your phone or tablet and connect to the Afrihost access point (the password is printed on the inside of the device casing) – right, and that’s it.

Dead simple.

The device is a Huawei E5331 MiFi, basically a 3G Wi-Fi device that sports a five hour battery life (if you don’t want to connect to a power source), capable of supporting 8 device WiFi connections and with a maximum supported download speed of 21 mbps. It’s sleek, it’s pretty, and it works like a charm.

And the network connection is pretty usable as well I might add. I’m getting between 5 and 10 mbps download here in Gordon’s Bay, much faster than the 1 mbps uncapped Afrihost/Telkom line I currently have installed here at home.

So overall I have to say I’m impressed. Afrihost’s Clientzone makes managing your package a breeze and the device plus network really deliver in terms of connectivity, just as they are advertised to.

In other words, a damn nice prize to have won! :)

Related Link: http://www.afrihost.com/landing/mobile_data/