This week has been a little frustrating in terms of working from home (and putting up blog posts on time) – thanks to a fault on Telkom’s side, my home ADSL suddenly wasn’t working any more (my modem was reporting a DSL connection failure, or rather, no DSL connection at all), starting Monday evening and finally being resolved late morning Thursday!
This isn’t a particularly great thing if you have fashioned a little work office in your braai room like I have, and because I haven’t really planned for this contingency, other than my Vodacom mobile data on my phone contract, I didn’t exactly have a backup Internet connection to fall back on.
(Luckily Wednesday I needed to be in office for my weekly meeting – hello Frogfoot fibre network in the Westlake Business Park. So, so fast…)
Of course, being a software developer means that I can do the majority of my development work offline anyway, so it’s not like my work world paused or anything like that for the duration of this week – though I have to say it was rather nice to not be able to respond for a bit to all the support queries and calls for changes that come into my inbox on a daily basis. (I’m currently the only development resource in the company. In other words, I have to do pretty much everything.)
Calls to Telkom’s call centre for support didn’t get me anywhere (due to the loadshedding there are a lot of confused old people and broken modems flooding into the support system at the moment), so in the end I grabbed the Telkom Android app off the Google Play platform and used that to log a fault.
A day and a half later, I got a phone call to get more details about the issue, and the next day I got a phone call from a technician asking me if everything was working now. I glanced over at the modem, and true as Bob, both the DSL and Internet lights on my old Mega 105WR router were now happily flashing along.
(Though if this was a simple line re-synch or whatever they did remotely, it bothers me a little that they haven’t automated this process yet. Surely it can’t be hard to get people to log a fault in a particular way, those instances then being picked up by a monitoring system and automatically sorted out? Or at least, if it is already an automated system, then why does it take so long? Or am I just being silly at this point?)
Anyway, although not fast, the service was good, so I have to commend Telkom on that.
Thanks to the whole RICA process, it should finally be arriving on Tuesday. A little too late to be of actual use, but at least now I’ll be ready for next time! :)